Frequently Asked Questions

WHAT DO YOU SELL?

Here at Hydropool Dorset, we sell a wide range of Canadian & American made Hot Tubs in our large indoor & outdoor showroom. We also sell Canadian made Self-Cleaning Swim Spas! You can view our products here

We do not sell saunas, steam rooms, swimming pools or swimming pool accessories at this time.  

WHERE IS YOUR SHOWROOM?

Our showroom is based at Canford Magna Garden Centre, 170 Magna Road, Dorset, BH21 3AP. With a free, large on-site car park, why not come down and see us!

WHERE CAN I PUT A HOT TUB?

There are very few places we can’t install a hot tub! We always recommend a hot tub is installed on a strong, firm & level surface. This can be anything from a concrete base, paving, decking, etc. The possibilities are endless but if you’re still unsure, you can book a free site survey with one of our installers! Use the contact form here. More details about where to find us and our opening hours can be found at the bottom of this page. 

We cannot install on gravel or natural grass. 

WHERE CAN I PUT A SWIM SPA?

Swim Spas can be installed inside or outside, freestanding, partially sunk or fully sunken to ground level. However, there are a few requirements to ensure a safe and easy install with the necessary access allowed. You can download your installation guide to get step by step instructions on how to install your Swim Spa here, but we strongly encourage you to contact us to discuss your requirements or book a free site survey with one of our professional installers.  

WHAT ACCESS DO YOU NEED TO INSTALL A HOT TUB?

This can vary depending on the model of hot tub purchased. Our standard delivery includes a 2-man installation team whom require approximately 1.0m access in width and 2.0-2.4m in height. Hot tubs are generally installed on their side, so it’s the height of the hot tub that is required in width access, and the width of the hot tub required in height access. If you don’t think you have the access for standard installation, then a Hiab delivery may be considered. More information about installations can be found here.

HOW DO YOU DELIVER SWIM SPAS?

Swim spa installations are generally delivered on a Hiab with a reach of up to 21.1 metres which can be suitable for lifting Swim Spas over fences, hedges, homes, etc. If your home can be accessed by a bin-lorry and/or emergency vehicle such as an ambulance, then a Hiab would have no problem with access.

This information is given as a very vague guide only and we always recommend booking a site visit with one of our professional installers here.  

WHAT DO I NEED FOR A HOT TUB (AND SWIM SPA) INSTALL?

Neither Hot Tubs or Swim Spas require any plumbing! But they do require an electrical supply and a suitable base to be put on. Electrical supply can be 20amp, 32amp or 40amp depending on the spa model. Base required will also vary depending on the spa model but if you have any queries then please contact us here.

HOW MUCH DOES IT COST TO RUN A HOT TUB (OR SWIM SPA)?

Hot Tubs & Swim Spas run on an electrical supply. They usually need between 20 and 40 amps of power to run the heater, pumps, lights and all the other working components on the spa. Running costs of the unit, however, can vary depending on a few different factors such as:

– The size of the Hot Tub
– Whether it is installed indoors or outdoors
– The temperature surrounding the Hot Tub (weather dependent)
– The temperature the Hot Tub is set to run at 
– How often the Hot Tub is used
– How often the cover is on/off the Hot Tub
– Ventilation on the Hot Tub (open/closed)
– Insulation of the Hot Tub

Our Hydropool Hot Tubs are Canadian made and so are made to withstand quite harsh climates from -40°C to +40°C. They use a unique ThermoShield Technology for insulation which has resulted in them being one of the UK’s most energy efficient Hot Tubs on the market! 

Overall, we say our Hydropool Hot Tubs average around £1 a day to run. As you can see above, this can vary depending on the factors listed but this is based on a 6-person Hydropool Self-Cleaning Hot Tub running constantly at 38°C 365 days a year. 

The running costs of Swim Spas are similar to as mentioned above but will vary depending on the size of the unit. Swim Spas average more around £5 a day to run. 

SHOULD I TURN OFF MY HOT TUB (OR SWIM SPA) AT NIGHT?

No. Hot Tubs & Swim Spas are designed to run 24/7, 365 days of the year. In order for your Hot Tub or Swim Spa to filter the water to keep it clean, it requires being turned on at all times. It also requires being turned on to maintain the temperature of the spa. Turning off the electrical supply to your Hot Tub will also increase the running cost of the unit as it will always be working to heat the water up (from the temperature it lost whilst it was off so the heater was not working). It is more economic and your running costs will actually be lower by having your spa turned on at all times. 

DO I NEED TO DO ANYTHING TO LOOK AFTER MY HOT TUB (OR SWIM SPA)?

Yes, all Hot Tubs and Swim Spas require a little maintenance. You will need to carry out regular water testing to maintain their Chlorine, pH & alkalinity levels. You can use 3 in 1 test strips to help do so. 

– Chlorine: We recommend you keep free chlorine between 3 to 5ppm on a Hot Tub or Swim Spa.
– pH: We recommend your pH levels maintain around 6.8 to 7.2 units (because Dorset is a hard water area, it’s best kept slightly lower than average).
– Alkalinity: We recommend alkalinity levels are kept between 80 to 120 

and hose down your filter regularly to maintain water quality. 

Yes you will need to carry out regular water testing, we will provide you with everything you need and show you how to do it. You will also need to clean the filter cartridge to maintain water quality. Water changes are advised around the 3 month point, but again we will give you further advice on this.

QUESTION NOT ANSWERED ABOVE?

You can contact us using the contact form here, or by using the following details:

Call us: 01202 911800
E-mail: sales@hydropooldorset.co.uk 

Why Choose Hydropool Dorset

Thermo-shield Insulation

Hydropool’s Patented thermo-shield insulation helps make our spas 26% more efficient than our closest competitor.

10 Year Guarantee

Our unmatched 10-year guarantee from full warranties to outstanding customer service, you will be in the hands of a company with an exceptional reputation.

Health Benefits

Designed with athletes & professionals to create a place where you can improve your health, relax and soothe tired and aching muscles.

Self-Cleaning

The World’s only Self-Cleaning Hot Tub and Swim Spas. Save time by not having to clean as often and money by not having to service as frequently.

Canadian Made

Most spas are made in China. Hydropool's are all made in Canada by the World’s finest hot tub and swim spa engineers.

Now Available!

Finance Options

*credit subject to status and affordability.

We believe everyone deserves to own their dream hot tub or swim spa, without having to compromise on quality because of affordability.

Find out more about our

Maintenance and servicing contracts 

Our full range of hot tubs and swim spas

Dream Maker Crossover 740L
Dream Maker Cabana 2500L
Dream Maker Stonehenge EZL

Serenity Hot Tub 4300
Serenity Hot Tub 4500
Serenity Hot Tub 6600
Serenity Hot Tub 5900
Serenity Hot Tub 6800
Serenity Hot Tub 6900
Serenity Hot Tub Classic 4L
Serenity Hot Tub Classic 5L

Self-Cleaning Hot Tub 395
Self-Cleaning Hot Tub 495
Self-Cleaning Hot Tub 570
Self-Cleaning Hot Tub 670
Self-Cleaning Hot Tub 695
Self-Cleaning Hot Tub 720
Self-Cleaning Hot Tub 770
Self-Cleaning Hot Tub 790
Self-Cleaning Hot Tub 970

13FFP Family Fun Pool
14AX Aqua Sport Swim Spa
17AX Aqua Sport Swim Spa
16EX Executive Sport Swim Spa
19EX Executive Sport Swim Spa
19DTAX Aqua Sport Swim Spa
14AX Aqua Trainer Swim Spa
17AX Aqua Trainer Swim Spa
16EX Executive Trainer Swim Spa
19EX Executive Trainer Swim Spa
19DTAX Aqua Trainer Swim Spa

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Hydropool Dorset

Address:

Hydropool Dorset
Canford Magna Garden Centre
170 Magna Road
Wimborne
BH21 3AP

Telephone:

01202 911 800

Email:

sales@hydropooldorset.co.uk

Opening Times:

Thursday - Tuesday, 10am to 4pm
Closed Wednesday & Bank Holidays

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HYDROPOOL DORSET LIMITED
170 MAGNA ROAD, WIMBORNE, DORSET
Registered in England and Wales
Company registration number - 11945411
Registered Address - Venture House, Calne Road, Lyneham, Chippenham, SN15 4PP
VAT number – 325 7895 64

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Credit is subject to status and affordability. Terms and conditions apply. Hydropool Dorset Limited & Hydropool Dorset 170 Magna Road Wimborne BH21 3AP UNITED KINGDOM & Register no. 844235 as shown on FCA authorisation trading as Hydropool Dorset Limited is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).

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